Privacy Policy

Order details such as your name, email address, shipping address and payment confirmation (payments are processed by our payment provider — we never store full card numbers).

Personalization content you submit: names, dates, places, messages, relationships, pet details and any photos you upload.

Basic technical information such as browser type and pages visited, used to keep the shop working and improve it.

To produce and ship your personalized keepsakes, including sharing the necessary details with our print and fulfilment partners.

To send order confirmations, shipping updates and replies to your messages.

To send occasional marketing emails if you opted in — every email has an unsubscribe link.

Uploaded photos are used only to create your artwork. We do not sell them, and we do not use them in marketing without your permission.

We keep personalization files for a limited period after fulfilment so we can reprint or resolve issues, then remove them.

We share data only with the providers needed to run the shop: production and fulfilment partners, payment processing, shipping carriers, email delivery and hosting.

We do not sell your personal information.

We use essential storage to remember your cart and personalization in progress, plus limited analytics to understand how the shop is used.

You can ask us to access, correct or delete your personal information, or unsubscribe from marketing at any time.

Requests can be sent through our contact page and we respond as quickly as we can.

Data is transmitted over encrypted connections and access is limited to the people who need it to fulfil your order. No system is perfect, but we take care with what you trust us with.

Our shop is intended for adults. We do not knowingly collect information from children.

If this policy changes we will update this page. Questions about privacy can be sent through our contact page.