Return Policy

Because every personalized item is made to order, we cannot accept returns for a change of mind or because personalization details were entered differently than intended. Please review all names, dates, spelling and photos carefully before checkout.

If your order arrives damaged, defective or does not match the approved artwork, we will remake it at no cost — no questions asked. We may ask for a photo of the issue so our production partner can improve quality control.

Contact us within 14 days of delivery through our contact page with your order number and a photo of the issue. We will reply within one business day and let you know whether a remake or refund is the best resolution.

Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer, typically 5–10 business days.

Gift cards, digital files and items marked final sale cannot be returned or refunded.

Remakes ship free via standard US shipping. Expedited shipping for replacements is available on request, but may incur a shipping fee.